Volume Trader LTD place a refund, return or exchange request for the Order that You placed with Volume Trader LTD, contact Volume Trader LTD via email at support@volume-trader.pro no later than 5 days after You submitted the Order to Volume Trader LTD, and provide Us with the Order number and the reason for Your request. Volume Trader LTD, in its sole discretion, may grant extensions to this 5 days period.

Volume Trader LTD will review Your request, and will generally notify You via email of the results within two (2) Business Days. It is up to SOLE DISCRETION of Volume Trader LTD to accept or reject a refund, return or exchange request of the Customer.

Shipping expenses are non-refundable, and return shipping of the relevant Products will be at Your own expense; however, Volume Trader LTD will bear the return shipping expense if such Products are being returned because such Products, as delivered, are not in accordance with the Order. Any return of the relevant Products by You shall be made to the mailing address specified by Volume Trader LTD in the delivery details that accompanied the Products. If you cannot locate the delivery details with the return mailing address, please contact Volume Trader LTD as per the details mentioned above. Products sent to Volume Trader LTD for return or exchange must be unused, in same condition in which You received them, and in the original packaging with all of the materials that accompanied the Products (however, please keep the receipt for Your records). After we receive the returned Products, we will inspect them and notify You as to whether the return is approved.

If You elected to pay for the Products by check or money order, and We have not received Your check or money order within thirty (30) days after you submitted the Order, Volume Trader LTD reserves the right to automatically cancel that Order at any time after the expiration of said thirty (30) days.

Some Products have additional conditions for refund, return and exchange requests, which conditions are as described in the Order form for Your Order, or in the materials that accompanied the Products. Please read the Product Terms carefully before contacting Volume Trader LTD with Your refund, return or exchange request. In the event of a conaict among the terms and conditions of this Refund Policy and the terms and conditions of any Product Terms, the terms and conditions of this Refund Policy shall prevail.

If Your refund request is granted by Volume Trader LTD, Volume Trader LTD will generally provide the refund as follows:

  • Credits for payments made by credit card or debit card will be processed by Volume Trader LTD within three (3) Business Day (You will receive the credit within a certain amount of days, depending on Your card issuer’s policies);
  • Refunds for payments made by wire transfer or check will be processed by Volume Trader LTD within seven (7) Business Days, and You shall bear the expense of sending the refund via wire transfer;
  • Credits for payments made via PayPal will be processed by Volume Trader LTD within three (3) Business Day (You will receive the credit within a certain amount of days, depending on PayPal’s policies);
  • Payments made by other methods will be processed by Volume Trader LTD within five (5) to seven (7) Business Days, and Volume Trader LTD may require that You bear the expense of issuing such refunds.

If applicable, Volume Trader LTD reserve the right to delay the refund until We have received a letter of Product destruction that has been signed by You, or We have received the returned Product in the condition required by this Refund Policy.

This Refund Policy is part of the Terms of Use and Privacy Policy.